Just a little over a year ago, IL reviewed the five worst-performing Metro Government departments based on information from the city’s LouieStat system, an online database created to help the public see how the Metro agencies are performing. LouieStat is overseen by the city’s Office of Performance Improvement, established in January 2012.
In the initial story, the five worst-performing departments were, in descending order: Office of Management & Budget, Youth Detention Services, Metro Corrections, Public Works and Assets, and the Emergency Management Agency.
These agencies were selected based on their inability to meet various goals set by the city, which were marked on their respective LouieStat pages by little red signs with “x” marks in the middle. (When a target was met, or bested, the same agency earned a green circle.) Now IL is following up to see what’s been learned in the year since that original story.
5) Office of Management & Budget: Last year, the OMB didn’t have many categories in its LouieStat profile, but it didn’t perform well in what few categories it did have, as you can see from the graphic below:
How’s it done year-over-year? In many ways, worse. Its invoices not paid within 30 days have ballooned from 10,181 to 19,159, and hours not worked skyrocketed from 14,085 to 29,130. Also, employees with high sick-leave consumption more than doubled.
But we would be remiss if we didn’t also note that OMB’s file is now a much richer data source, with a long list of new categories in play, all tracking how the department is doing. And in many of these new categories, it’s on target.
Daro Mott, director of quality and performance at Metro Government, said hours not worked at OMB rose because the department was restructured, with the divisions of Fleet and Facilities moved to OMB, making the department much larger for personnel.
4) Youth Detention Services: Last year’s LouieStat file for YDS was filled with red signs. Has it stepped up since then? It would be hard to say it really has.
For starters, last year YDS spent $641,913 on overtime, which put it well beyond its goal. But it is even worse now, having spent $996,494 in the past 12 months on overtime, which is not only higher than last year, but over $400,000 past its current goal. Last year, the agency paid 23,369 overtime hours, putting it in the red. This year was, again, worse at 37,327. Hours not worked were marginally better this year, at 12,492, versus last year’s 12,883, but both were still red. YDS also had 1,430 hours lost due to work-related illness and injury this year, worse than last year’s 1,206.
Mott said overtime was up for YDS due to a high number of staff eligible for family medical leave. “To improve overtime, YDS has examined its minimum staffing levels and hired additional classes for August and September, respectively,” he wrote in an email to IL. “Overall personnel services are within budget.”
3) Metro Corrections: This was another department that saw many of its year-over-year comparison figures do a bit worse. Compare the two tables below:
Once again overtime rose, year-over-year, going from $1.6 million to $1.73 million. Overtime hours paid rose from 55,407 to 59,698. Hours not worked rose dramatically from 74,592 to 91,970. Hours lost due to work related illness and injury rose from 6,066 to 8,877, with a goal this year of 3,744.
Employees with high sick leave consumption was on target at 160, as was the lost time injury rate.
You might also notice two figures that don’t square, year-over-year. These are the figures for the average daily population. In the 2014 report, it was 1,940; in the 2015 table, it was 14,762. The second number was actually a cumulative number over the course of eight months. IL called Metro Corrections Director Mark Bolton, and he said the most current number for the average daily population is for the 2015 fiscal year, which came in at 1,821.
Metro’s Mott also said overtime was up at Corrections due to a high amount of vacancies following resignations and retirements, with “overtime expenditures … offset by vacancy savings,” he wrote. “Overall personnel costs are within budget.”
2) Public Works and Assets: Let’s give credit where credit is due — Public Works has made noteworthy improvements this year versus last in the areas of dollars spent on overtime and overtime hours paid, though the total amount spent is still quite large. As you can see below:
Still, Public Works shaved over $1 million, year-over-year, in the dollars spent on overtime. Also overtime hours paid have dropped from 82,846 to 51,042. Mind you, even with these improvements, the current figures both earned Public Works red icons, but it’s impossible to not see these as positive steps.
On the other hand, the amount of sidewalk that Public Works needs to repair has grown significantly in the past year. Last year, there were 26,154 feet of sidewalk that needed repairs. The current figure is an astonishing 298,975 feet, more than 10 times more.
IL contacted Public Works spokesman Harold Adams for additional information as to how and why there is so much more sidewalk that needs to be fixed, but he hasn’t returned calls or emails with an answer yet.
1) Emergency Management Agency: Last year, EMA was ranked as the worst department, with all of its LouieStat categories in the red. “One of this agency’s stated goals is to ‘provide the citizens and visitors of Louisville Metro an effective, proactive approach to disaster management,'” we wrote. “The first disaster it should attend to is itself.”
How has EMA done? As far as overtime paid, there’s some improvement. As of EMA’s most recent figures, it’s spent $982,580 in total overtime (confusingly labeled above as “unscheduled overtime expenditures” not “dollars spent on overtime”) over 12 months, versus $1.06 million spent the year before. Overtime hours paid dropped, as of its most recent figures, to 18,333 versus 32,880 last year. Hours not worked also dropped quite a bit, year-over-year, from 18,679 to 17,047. Mind you, EMA’s most recent overtime hours paid and hours not worked numbers all still earned red icons. But there is some improvement.